The Contented Cow Blog

Building Workplaces That Work


Archive for February, 2008

The Customer-Employee Connection

Tuesday, February 26th, 2008 Posted in Management, Meeting Goals, Motivation, Think About It..., by Bill | No Comments »

Business Week Magazine has just released its 2nd annual ranking of "The Customer Service Champs", heralding 25 firms which, amidst an otherwise pretty dismal scene on the service front, are ... Read more..

Employee Engagement is Color Blind

Saturday, February 23rd, 2008 Posted in Leadership, Motivation, by Bill | 1 Comment »

On Thursday of this past week, Richard and I were the featured presenters on a webinar entitled, "Work is Contractual... Effort is Personal" produced by Globoforce, the reward and recognition ... Read more..

Roid Rage… It’s Time for Congress to Pee in a Cup Instead of Up a Rope

Thursday, February 14th, 2008 Posted in Think About It..., by Bill | 1 Comment »

While waiting for flights in the San Diego and Atlanta airports today, I watched a few minutes of the 4 1/2 hour congressional hearing in which U.S. Rep. Henry Waxman ... Read more..

Airline Mergers… a Good Idea? Delta and Northwest.

Tuesday, February 12th, 2008 Posted in Management, Think About It..., by Bill | No Comments »

I was recently asked my opinion on the mating dance that is going on between Delta Air Lines and Northwest. More specifically, the question was whether or not I thought ... Read more..

Super Bowl… Whatever it Takes

Saturday, February 2nd, 2008 Posted in Motivation, Uncategorized, by Bill | No Comments »

Tomorrow, two NFL teams will be going at it, hammer and tong, to determine which team deserves to be be known as the champion. For many, if not most of ... Read more..