The Contented Cow Blog

Building Workplaces That Work

Earlier this week, a Qantas Airlines 747-400 jet with 350+ souls aboard, en route from Hong Kong to Melbourne experienced sudden decompression at cruise altitude, resultant from a mysterious rupture in the underbelly of the aircraft. See the BBC for an account of this episode.

Owing to the skillful reaction of a well-trained crew, the plane made an emergency landing in Manila, resulting in no injuries.

We’re thankful that this episode ended as well as it did. One of the chief reasons that flying is as safe as it is relates to rigorous training and testing of flight crews. Contrary to what a lot of other businesses are doing right now, commercial airlines are not trying to work their way out of a tough economy by suspending training and “dumbing down” the organization. Our bet is that if you think about it for a minute or two, you’ll conclude that your business is no less dependent on having a trained, competent workforce than Qantas.

A thought leader in the areas of leadership and employee engagement, Bill Catlette is a seminar leader, keynote speaker, and executive coach. He helps individuals and organizations improve business outcomes by having a focused, engaged, capably led workforce. For more information about Bill, his partner Richard, and their work, please visit their website at www.contentedcows.com

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