The Contented Cow Blog

Building Workplaces That Work

Archive for April, 2009

Groupthink and the NYC flyover

Thursday, April 30th, 2009 Posted in Leadership, Think About It..., by Richard | No Comments »

I defy you to find anyone on the street who does NOT believe that the decision to stage a low-altitude flyover of an Air Force One lookalike over Ground Zero ... Read more..

Mad Cows in the Workplace

Tuesday, April 28th, 2009 Posted in Management, by Bill | No Comments »

Over the past dozen years we’ve worked diligently to build a brand centered on the premise that treating people (workers) right yields better business outcomes. The evidence is irrefutable. Whether ... Read more..

Temper, Temper… Use it, Don’t Lose It

Sunday, April 26th, 2009 Posted in Leadership, Management, by Bill | No Comments »

In a well-written piece by Adam Bryant in today’s NY Times (He Wants Subjects, Verbs and Objects),  Delta Air Lines CEO, Richard Anderson, in response to a question about the ... Read more..

Susan Boyle Redux

Saturday, April 25th, 2009 Posted in Leadership, Motivation, Think About It..., by Bill | No Comments »

Tom Bergeron, host of Dancing With the Stars has an excellent piece, Does Susan Boyle Know What's Next, in today's NY Times. The article posits that, despite a huge adrenalin ... Read more..

Miss USA Contestant Tells the Truth

Wednesday, April 22nd, 2009 Posted in Character, Leadership, by Richard | No Comments »

This post is not about same-sex marriage. It's about authenticity. As in telling the truth. Which is exactly what Miss California, Carrie Prejean, did when asked by Miss USA judge ... Read more..

United Airlines Agents Behaving Badly (Again)

Tuesday, April 21st, 2009 Posted in Management, by Richard | No Comments »

You may have read or heard the story of Mike and his girlfriend, who recently received the typical (bad) customer treatment from a couple of United Airlines agents in San ... Read more..

Accountability

Saturday, April 18th, 2009 Posted in Leadership, Uncategorized, by Bill | No Comments »

Thursday evening, I attended a presentation given at the Harding Academy of Memphis by Commander Scott Waddle, US Navy, ret. In town for a paid speaking engagement with a group ... Read more..

One More Time – Appearances Can Be Deceiving: Thank You Susan Boyle

Friday, April 17th, 2009 Posted in Think About It..., by Bill | 1 Comment »

People who have had the pleasure of meeting Wal-Mart founder, Sam Walton, or blind mountain climber, Erik Weihenmayer have quickly come to grips with the fact that appearances can be ... Read more..

Pirates, Lawsuits, and Hot Stoves

Friday, April 10th, 2009 Posted in Uncategorized, by Bill | No Comments »

For decades, corporations have routinely settled lawsuits, including those that are frivolous, trumped up, and downright larcenous by paying the plaintiff a nuisance settlement to go away. I have personally ... Read more..

Earl Kitchings – Lost Treasure

Friday, April 10th, 2009 Posted in Character, Favorite Folks, by Richard | No Comments »

Earl Kitchings died this week at the age of 82. He was a legend here in Jacksonville, as a pioneering football coach - the head coach of Florida's first African-American ... Read more..